City on a Hill Studio recognizes the privacy interests of children, and we encourage parents and guardians to take an active role in their children's online activities and interests.  This Site is not intended for children under the age of 13.  City on a Hill Studio does not target its Services or this Site to children under 13.  City on a Hill Studio does not knowingly collect personally identifiable information from children under the age of 13. 

We may use small text files called cookies to improve the overall Site experience. A cookie is a piece of data stored on the user's hard drive containing information about the user. Cookies generally do not permit us to personally identify you. 

The Site may track the total number of visitors to our Site, the number of visitors to each page of our Site, browser type, and IP addresses; and we may analyze this data for trends and statistics in the aggregate, but such information will be maintained, used and disclosed in aggregate form only and it will not contain personally identifiable information.  We may use such aggregate information to analyze trends, administer the Site, track users' movement, and gather broad demographic information for aggregate use. 

We may provide your personally identifiable information and the data generated by cookies and the aggregate information to the vendors and service agencies that we may engage to assist us in providing our Services to you.  Such third party entities may be obligated to use your personally identifiable information solely to provide the services to us.  We will disclose your personally identifiable information if we reasonably believe we are required to do so by law, regulation or in cooperation with any governmental investigation.  We will not sell your personally identifiable information to any company or organization; except we may transfer your personally identifiable information to a successor entity upon a merger, consolidation or other corporate reorganization in which City on a Hill Studio participates or to a purchaser of all or substantially all of City on a Hill Studio's assets to which this Site relates.  

We may employ procedural and technological security measures that are reasonably designed to help protect your personally identifiable information from loss, unauthorized access, disclosure, alteration or destruction.  City on a Hill Studio may use encryption, password protection, and other security measures to help prevent unauthorized access to your personally identifiable information. 

US & Canadian Customers:
Any defective, incorrect, or damaged item may be returned within 14 days of receipt via the U.S. Postal Service. We will gladly ship a replacement and reimburse you for your return postage. Any item you are not satisfied with (not as expected, arrived too late, wrong size, etc.), if returned within 14 days of receipt and received in sellable condition, will be issued an exchange or refund of merchandise cost only.  CD and DVDs, or other media products may only be returned for refunds if unopened. If opened, they may be returned only for replacement of the same item. Virtual products such as digital downloads and video subscriptions are not refundable.

Any return that does not comply with the above policy will be subject to a 20% restocking fee.

International Customers: Please contact us before returning any product. 

Ship your return to:
City on a Hill Studio
Attention: Returns Department
807 Airport Access Rd.
Traverse City, MI 49686

(Please ship via the U.S. Postal Service and include your original packing slip with your return)

If you use the Site to purchase a product, payment must be received by City on a Hill Studio prior to City on a Hill Studio's acceptance of an order, unless otherwise agreed by City on a Hill Studio. City on a Hill Studio may need to verify information you provide before City on a Hill Studio accepts an order, and may cancel or limit an order any time after it has been placed, including but not limited to the event that a product is listed at an incorrect price due to typographical or other errors. If payment already has been made and your order is canceled or limited, City on a Hill Studio will refund any payment you made for the product that will not be shipped due to cancellation or limitation of an order in the same tender as the original purchase. City on a Hill Studio expressly conditions its acceptance of your order on your agreement to the Terms.

In ordering products through the Site, you agree to provide only true, accurate, current, and complete information. You hereby certify that any e-mail account you provide to City on a Hill Studio is registered to you. City on a Hill Studio shall have the right to bar your access to and use of the Site if it has reasonable grounds to believe that you have provided untrue, inaccurate, not current, or incomplete information to City on a Hill Studio. You agree that if you are ordering or purchasing products on behalf of a company, that you have sufficient authority to bind that company to the Terms. You agree that your placement of an electronic order on the Site is sufficient to satisfy the Statute of Frauds, and no further writing is required.